Frequently Asked Questions About Health & Medicare Insurance

Get expert answers to your insurance questions from Stephanie Iiams and Associates—trusted independent brokers serving Springboro, Centerville, and 40+ states. Explore our FAQs to understand your options, and learn more about the Broker Difference.

Your Insurance FAQs—Answered by the Experts

From Medicare to small business benefits, our FAQ section tackles the most common client questions about health, life, and employee benefits coverage, plus what sets independent brokers apart in Ohio and across 40+ states.

  • What is the 'Broker Difference' at Stephanie Iiams and Associates?

    The 'Broker Difference' means we work for you—not the insurance carrier. Unlike captive agents tied to one company, we compare over 70 insurance carriers to find the right plan for your needs and budget. Our advocacy-first approach means you get unbiased, technical guidance, 24/7 support, and yearly plan reviews. With deep clinical and management experience, our team helps you avoid gaps in coverage, minimize financial exposure, and ensures your plan adapts as your life changes. This personalized service is available to individuals, families, seniors, and small businesses across Springboro, Centerville, and 40+ states.

  • How does the yearly insurance evaluation process work?

    Each year, we proactively review your insurance to ensure your coverage still fits your medical, financial, and family needs. This includes checking doctor networks, medication formularies, and new plan options—especially important for Medicare clients during Annual Enrollment. We handle the paperwork, explain any changes, and help you avoid costly surprises. This annual check-up is part of our promise to be your lifelong insurance resource, whether you’re self-employed, retiring, or have experienced a major life event. The process can be done in-person at our Springboro or Centerville offices, or remotely via Zoom.

  • What types of insurance do you offer through your brokerage?

    We provide a full range of insurance solutions for individuals, families, and businesses, including health insurance, Medicare and Medicare supplements (not Medicaid), life insurance, dental and vision, annuities, accident and critical illness plans, short-term medical, disability, final expense, and employee benefits for groups as small as two. Our 'Cafeteria Line' approach means you only select what you need—nothing more, nothing less. We’re licensed in 40+ states, with a strong presence in Dayton, Springboro, Centerville, Cincinnati, Columbus, and Cleveland.

  • Is there a fee for consultations or ongoing support?

    No, there is never a charge to meet with our team or get ongoing support. All consultations, plan reviews, and post-enrollment assistance are provided at no cost to you. Our compensation comes from the carriers, not from your pocket. This means you can access our clinical expertise, 24/7 support, and yearly evaluations without worrying about hidden fees. Whether you’re inquiring about a plan for your small business, need Medicare help, or want to review your family’s coverage, you’ll never pay for our time or advice.

  • Who can benefit from working with Stephanie Iiams and Associates?

    Our services are designed for anyone—self-employed professionals, 1099 workers, small business owners, families, infants, and seniors transitioning to Medicare. We also help those seeking alternatives to expensive employer plans. With our independent, advocacy-first model, we provide tailored solutions for every stage of life, ensuring you never have to re-shop for a new broker. If you value clear guidance, local expertise, and a partner who puts your needs first, you’ll benefit from our team.

  • How do I schedule an appointment or get started?

    You can schedule a no-charge consultation online through our secure HubSpot calendar, call our Springboro or Centerville offices, or fill out our contact form. We offer flexible meeting options—including in-person at our local offices or virtual consultations via Zoom. After you book, we’ll walk you through the process step-by-step, answer all your questions, and help you make confident insurance choices. We pride ourselves on prompt response and clear, friendly communication.

Didn’t find the answer you need? Our expert team is ready to help—reach out online, schedule a consultation, or call our Springboro or Centerville offices for personalized support today.